Frequently Asked Questions!
How do I refer my client?
You can call us at1-877-916-3285 and provide us with your client’s information.
Or you can fax the information to us at 1-877-447-8511
Or, you can email your client’s information to referral@osc123.com
You can also refer your client via our website:
What information is needed when submitting my client?
Customer Name:
Phone Number:
Alternate Phone Number:
Closing Date:
Customer’s Email
Customer New Home Address, City, State, Zip:
Agent Name:
Agent Phone:
Agent Email:
Agent Agency:
Agent Office Address:
Do you protect my client’s privacy?
We collect the same information that the utility companies will require. In most cases the utility companies will require your client’s social security number, date of birth, place of employment, etc. Your client’s information will only be shared with those companies that your client has approved. We do not sell/trade your client’s information.
*Please review our Privacy Policy posted on our Website
Are you trying to sell anything to my client?
We will provide a relaxed, friendly environment for your client. Your client will choose which services he/she wants. We do not push any one service. We compare services side by side so the customer can choose which services fit their needs.
Why can’t my client’s have their home services connected by their closing date?
To ensure timely delivery connections of all your client’s services it’s important to refer your client a
minimum of 10 days in advance of the closing date. These companies do not look favorably upon last
minute connections or what we call short orders. Another reason to refer your client early is to satisfy
any backlogs these companies may be experiencing.
How do I know my client has been serviced?
You and your client will receive a confirmation which includes all of the services your client has chosen
to connect. You will receive an email confirmation as well as fax to your office.
Do you disconnect any services?
We will provide this service when the companies we work with allow us to do so. Most of the providers
will request the customer do this…the companies may want to ensure that any outstanding balances are
satisfied. In many cases we are able to do disconnects when the client is reconnecting/transferring
service with the same company.
Which Areas do you Service?
Our service is available Nation Wide.
What happens if my Client’s Closing Date Changes?
If your client’s closing date changes just contact us via email or phone and we will call the home services
that we connected and request the date change.
*Please notify OneSource immediately if the closing date changes.
*We will stay with your client from start to finish.
What are your hours of operation?
Normal business hours are 8:00 am to 6:00 pm CST. Monday through Friday. We are also available after
these hours and on Saturday and Sunday via emergency contact numbers.
*We do set Saturday and Sunday appointments for clients that need these days.
How are you able to offer the service for free?
We work with all of the Phone, TV, and Internet companies. These companies compensate us for the
business we produce. The upside for the client is we are able to present all of the providers that are
available in their area. This allows for a relaxing and informative shopping experience. We do not push
one provider over the other. We compare the services side by side and the client chooses what is best
for their family. Working with the paying companies allow us to assist with the utility connections. We
are not compensated from the utility companies.
Any questions contact us!